Refund Policy
Return Policy
Non-food items may be returned within 30 days of delivery, provided they are in original, unused condition. Due to their perishable nature, we cannot accept returns for chocolates or other food items.
To initiate a return, reply to your order confirmation email or contact orders@gingerelizabeth.com with your order number. Returns cannot be accepted without an order number. Orders placed online cannot be returned at a retail store.
Pack and label with the provided USPS return label and drop off at the Post Office. Once the item is received, a refund will be issued to the original payment method. The cost of return shipping will be deducted from the refund.
Shipping Disclaimer
Once your package has been transferred to the shipping carrier, we are no longer responsible for any issues that may arise during delivery. While we pack each order with care, we cannot offer refunds or cover reshipping costs due to:
Errors made by the shipping carrier
Damage incurred during transit, including melting
Incorrect or undeliverable addresses or recipients
Shipments that cannot be delivered on the first attempt
Deliveries made to unoccupied addresses where packages are left outside at the driver’s discretion
Delays caused by weather, mechanical issues, or other events beyond our control
Return Policy
Non-food items may be returned within 30 days of delivery, provided they are in original, unused condition. Due to their perishable nature, we cannot accept returns for chocolates or other food items.
To initiate a return, reply to your order confirmation email or contact orders@gingerelizabeth.com with your order number. Returns cannot be accepted without an order number. Orders placed online cannot be returned at a retail store.
Pack and label with the provided USPS return label and drop off at the Post Office. Once the item is received, a refund will be issued to the original payment method. The cost of return shipping will be deducted from the refund.
Shipping Disclaimer
Once your package has been transferred to the shipping carrier, we are no longer responsible for any issues that may arise during delivery. While we pack each order with care, we cannot offer refunds or cover reshipping costs due to:
Errors made by the shipping carrier
Damage incurred during transit, including melting
Incorrect or undeliverable addresses or recipients
Shipments that cannot be delivered on the first attempt
Deliveries made to unoccupied addresses where packages are left outside at the driver’s discretion
Delays caused by weather, mechanical issues, or other events beyond our control